We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as it will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.
The order may be cancelled before shipment due to any of the following reasons:
1.The specific product/model is out of Stock.
2.The order could not be shipped within the specified timeline.
3.On customers request
4.The shipping address is not serviceable.
5.Any other reason beyond the control of merchants or vnseshop.com.
The orders may be cancelled post shipment and delivery due to any of the following reasons:
1. Established defect in the product which is not able to either replace or repair.
2. Correct product could not be delivered.
3. Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
4.Customer refused to take the delivery, refund would not be applicable in case of perishable products, like flowers, cakes, etc and/or in case of made to order and
personalized products, like mugs, T-shirts with personal pictures.
5. Products damaged during transit and delivery not accepted.
Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner, Conditions:
1. Ensure that the product is in Manufacturer warranty.
2. Cancellation and refund requests for products shall not be eligible under manufacturer warranty.
3. The refund shall be processed only after the product is shipped back and received by merchant.
4. Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
5. The return courier Airway Bill No / tracking number is not intimated to VNSESHOP.COM customer support is not eligible for refund.
6. The order returned must accompany all the accessories, Invoices which were serviced along with the order else the cost of the accessories shall be recovered from the refund amount
7. Any charges levied as tax is not eligible for refund.
Products where returns are not possible:
- Any consumable item which has been used or installed.
- Products with tampered or missing serial numbers.
- Items that are returned without original packaging, freebies or accessories.
- Any Branded Products / any other products related to Information Technology or any Branded Electronic Products which are covered under the manufacturer's warranty.
1. Please connect with our customer care via email on firstname.lastname@example.org
2. The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange
4. Pack the product properly and label the product with the order number, our address and your address.
5. Follow the instructions of customer care carefully for coordinating with the Courier Company.
6. Ensure that the Airway Bill No / Tracking Number is shared with VNSESHOP.COM customer care once the courier agency has picked up the product.
Please ensure to pack the product properly before handing it over to courier representative, Exclusion:
A refund can be refused if the following conditions are met.
1. The product is completely broken and unusable or with scratches or incomplete as per the VNS e-Shop claims from the customer.
2. The product is returned beyond the required return date or you have not informed us about the concern during the warranty period.
3. The above process does not apply to books, movie and music cd, DVD, Blue-ray, cd roam, magazines and flower and confectionary items.
1. The product ordered has not been shipped within the estimated time mentioned at the time of placing the order.
2. No intimation regarding delayed shipment of product is received either by call or sms.
3. For non-delivery, the issue needs to be reported within 15 working days to VNSESHOP.COM Shopping.
4. Once the non-delivery of the order is acknowledged, the request of cancellation and refund shall be initiated by VNSESHOP.COM customer care.
IMPORTANT NOTE - Pls read carefully :